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Artificial Grass Factory
  1. Restrictive Assurance:

Thanks for purchasing artificial turf from the Artificial Grass Factory.

We assure you that, under normal conditions, within the warranty period, the UV property of products meets the application requirements:

The loss of tensile strength will be less than 50%(conform to EN13864 standard), Gray scale 3-4 above(UV test method: ISO 4892-3, method A(in Table 4, exposure cycles).

Inspection standard: ISO 4582-2017, Gray scale 3-4).

  1. Commitment: The product information of Artificial Grass Factory is below:

Product name: Hawkshead 7mm, Drayton 18mm, Appleton 23mm, Radley 28mm, Milton 33mm, Langford 38mm, Dorchester 28mm, Henley33mm, Kingham 38mm, Burford 18mm.

Product type: Leisure/Landscape grass_ Product application domain or field: _Decoration or Garden

Product: UK Warranty period

  • Hawkshead 7mm (1 year)
  • Drayton 18mm (8 years)
  • Appleton 23mm(8 years)
  • Radley 28mm(8 years)
  • Milton 33mm(8 years)
  • Langford 38mm(8 years)
  • Dorchester 28mm(8 years)
  • Henley33mm(8 years)
  • Kingham 38mm(8 years)
  • Burford 18mm(8 years)

Note: The warranty period differs from product to product.  The Warranty period depends on different weather conditions across the country (including ultraviolet radiation intensity), average temperature, acidity and alkalinity of the land, local annual rainfall, yearly temperature change trends, etc.

For any artificial turf customers purchased from Artificial Grass Factory, within the warranty period, if cannot meet the standards we commit to, we will provide the original product or replace the defective parts. To resolve the defect problems of the product as soon as possible and by the agreement of both parties, we have mutually agreed upon this resolution. (Note: the warranty period startsfrom the date of leaving the factory after manufacture). After the goods arrive, the purchaser shall check all the goods. The purchaser shall notify our company in written form about any visible quality defects within 14 days after the goods are received.

  1. Exceptions to the above:

The guarantee does not apply in any of the following circumstances:

  • The product was not installed properly.
  • Our website: artificialgrassfactory.com recommendsthat the product is used primarily for residential and commercial purposes but not suited to specific sports venues. Please, discuss this with our experts who can advise you on alternative products for those purposes. 
  • Maintenance – inappropriate maintenance methods or damage caused through inappropriate care.
  • Lawn shrinkage due to high ambient temperature.
  • All products are subjected to normal wear and tear.
  • Artificial grass is deformed caused by heavy loading or loading that took too long and the damage resulted from this.
  • Damage caused by running motor vehicles.
  • Defects or damage caused by the following reasons:

(a) Burning, cutting, accidents, vandalism, abuse, or neglect of maintenance.

(b) Improper site design or improper pavement, or damaged or worn by improper foundations.

(c) Damage due to improperly designed drainage system.

(d) Damage caused by excessive use of the site.

(e) Using improper footwear or sports equipment (Such as spikes, javelin, discus and so on)

(f) Abrasion caused by high friction sports equipment.

(g) Damage caused by excessive dragging during storage, pavement or use.

(h) Products of poor wear-resistant properties are used in playgrounds, sports venues, and other areas of high-frequency trampling.

(i) Using improper cleaning methods.

(j) Use chemical cleaning agents, herbicides, pesticides or solvents and other corrosive substances to touch the lawn.

(k) Use of infill products of an incorrect grade (The infill products grade for sports artificial grass: according to FIFA accredited test institutes, such as ISA-Sport/ Labosport, or other test institutes accredited by Artificial Grass Factory

(l) Failure to maintain infill products at the correct level (The infill products grade for sports artificial grass: according to FIFA accredited test institutes, such as ISA-Sport/ Labosport, or other test institutes accredited by Artificial Grass Factory.

(m) Harmful pollution and damage caused by chemical reaction between the filling material and products.

(n) Artificial grass smells bad and was polluted because of infill materials quality problems; (o)Re-fibrosis, after or during installation, for putting filling materials in place.

(p) Use substandard or incorrect seams, adhesives, shock absorbing pads.

(q) Cracks occur on artificial grass joint because of connecting band problem.

(o) Re-fibrosis, after or during installation, for putting filling materials in place.

(p) Use of substandard or incorrect seams, adhesives, shock absorbing pads.

(q) Cracks occur on artificial grass joint because of connecting band problem or glue problem after installation.

(r) Local heat burns resulting in melting of the grass filaments (mostly due to high temperatureobjects which be placed on the lawn).

(s) Improper turnover, loading and unloading, resulting in the fracture and deformation of paper tube, or the wrinkles or damage of the grass surface.

(t) Not to avoid exposure, rain, soaking, damp, excessive extrusion, and the fire source in the process of storage and transportation.

(u) Do not clear the floating snow, trample, or use the lawn immediately.

(v) Abrasion or the absence of grass caused by animals.

(w) Damage caused by sunlight reflections from glass, fences, or other reflecting surfaces.

(x) Force majeure situations.

Normal wear and tear and slight colour changes occurring after use is not a manufacturing defect and does not fall within the scope of the warranty.

For the purchaser, please carefully read the latest product information about the performance of Artificial Grass Factory.

  1. Rights distribution under this warranty:

The purchaser does not allow to transfer or assign of the right within the warranty unless you have a prior written consent from Artificial Grass Factory. Without the prior written consent, the assignment of any right shall be deemed invalid. Outside of the information & provisions contained above, any explicit or implied warranties are not guaranteed by Artificial Grass Factory.

  1. Modifications

For the sales of our products, this warranty agreement contains final and exclusive terms. Unless you have a written modification from Artificial Grass Factory, this warranty agreement is not allowed to be modified in any way.

  1. Claims procedure & statements:

Claim for quality issues should be submitted in writing. Please, be sure to attach related proof such as the date of installation, product quantity or volume, product samples, infill samples and photos clearly showing the problem(s), venue location photos, photos of the surroundings of the venue etc.

Please send your information to us in writing at the following address:

Artificial Grass Factory, 104 Birrell Street, Stoke-On-Trent, ST3 4ES.